My recent experience with ForwardVia was terrible. I had three packages sent to them for forwarding to Australia and after ordering and paying for the packages to be consolidated into one, I only received the contents of two. When I asked why my order (and subsequent confirmation email) of 3 packages wasn’t fulfilled correctly, I was told a team member made the decision to hold one package because of the overall weight. No consultation with me!….just a secondary charge for the remaining package. If I wanted my third package I had to pay another $400. After asking for compensation for the additional costs, ironically I was also told I haven’t incurred additional costs because consultation doesn’t reduce costs. Contrary to what their website promotes……”Consolidation can save you on shipping cost compare to shipping them individually”
Read their T&Cs carefully and get them to confirm your consolidation options before you pay to avoid unexpected additional costs….you won’t have a choice once they have your items.
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